FootJoy Warranties Information

FootJoy stands behind the quality of materials and workmanship of all of its FootJoy branded products. We will fully support our warranties and administer them fairly and equitably.

* Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Shoe Specific Provisions

1. FULL 90-DAY QUALITY WARRANTY*

All FootJoy golf shoes are warranted to be free of defects in materials and workmanship for 90 days from the date of original purchase. Shoes found to be defective will be repaired or replaced with the same style (same size) or an equivalent FootJoy shoe by Acushnet (Australia/ New Zealand) in accordance with Australian Consumer Law or New Zealand Consumer Guarantees Act.

2. FULL 30-DAY LIMITED COMFORT WARRANTY*

FootJoy assures the comfort and workmanship quality of all FootJoy shoes for a full 30 days from the date of purchase. Shoes that are returned (with proof of purchase) to the original place of purchase within 30 days will receive a full replacement (same size). Footwear that has been damaged, altered, or abused in any way will not be honoured under this warranty.

3. LIMITED WATERPROOF WARRANTY*

FootJoy warrants that certain golf shoes purchased in Australia or New Zealand will be waterproof in normal use for two years or one year (depending on actual style purchased) from the date of original purchase, provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Acushnet will replace the shoes as follows:

(I) if shoes are returned during the first year of any waterproof warranty period, Acushnet will replace the shoes with the same style (same size) or an equivalent FootJoy shoe; and
(II) (I) if shoes are returned during the second year of a two-year waterproof warranty period, the purchase will be credited with 50% of the then current cost toward the purchase of the same.
This warranty does not apply to shoes used outside of Australia or New Zealand. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

LIMITED WATERPROOF WARRANTY
MEN'S STYLES		WOMEN'S STYLES
Style	Years	Style	Years
Premiere Series	2	Premiere Series	2
Stratos	2	Stratos	2
Tour Alpha	2	HyperFlex	2
Pro|SLX Carbon	2	Pro|SLX	2
Pro|SLX	2	Traditions	1
HyperFlex Carbon	2	Links	1
HyperFlex	2	Performa	1
Traditions	1	eComfort	1
Contour Series	1	Fuel	1
Contour Casual	1	Flex XP	1
eComfort	1	LoPro	1
ProLite	1
Fuel	1
Flex XP	1
Golf Specialty	1
FJ Originals	1

Rainwear Specific Provisions

FootJoy warrants that its DryJoys Select rainwear, DryJoys HydroTour, DryJoys HydroKnit rainwear, and HydroLite rainwear (collectively, the “Rainwear”) will be waterproof in normal use for three years from the date of original purchase (the “Limited Warranty Period”); provided that the Rainwear have suffered no cuts, abrasions, or other damage and have not been subjected to abuse or other mistreatment. This warranty also does not apply to areas of such Rainwear that have been embroidered.

Should leakage develop within the Limited Warranty period, FootJoy will replace the applicable Rainwear with a replacement product of equal value.

This Limited Warranty extends only to the waterproof characteristics of the Rainwear. This warranty does not apply to Rainwear used outside the country of purchase. The applicable warranty for such Rainwear is the warranty given for Rainwear sold in the country of use. The Limited Warranty does not affect your statutory rights.

WHAT FOOTJOY WARRANTIES DO NOT COVER

Even though the applicable warranty period may not have expired, certain conditions may invalidate FootJoy warranty coverage. By way of example, but not all inclusive, FootJoy will not issue credit for returned product that have experienced any of the following, as determined by FootJoy in its sole discretion:

- Excessive damage/scuffing to shoe upper caused by toe drag
- Cracking of shoe upper leather caused by lack of proper maintenance
- Damaged shoe spike receptacles caused by using non-FootJoy replacement spikes
- Rainwear that has been damaged, altered, or abused in any way

HOW TO SUBMIT A WARRANTY CLAIM

What you will need:
- Proof of purchase with date (receipt or bank statement)
- The defective product on hand to take photos

Please complete the FootJoy Digital Warranty Form here. We recommend using a smartphone to complete the form as photo submissions are easier.

Most responses to your claims will take place within 2-3 business days. For further assistance contact our customer service team. Any warranty claims presented without the original sales receipt will be honoured at FootJoy’s sole discretion. FootJoy will not be liable for any consequential or other damages arising from the use of this product, or any delay in the performance of this warranty due to causes beyond FootJoy’s control.

Call Us
We welcome any questions or comments about our products, services or the website. Use the form to send us your feedback. You can also reach FootJoy by calling 0800 787 006 for New Zealand.