If you are not completely satisfied with your purchase(s) from FootJoy, you may return it to us for a refund. We will refund unworn, unaltered merchandise with all labels and garment tags attached within 30 days of original purchase date. Shipping & handling charges are not refundable.

Only items purchased on FootJoy.co.nz (NZ) with valid and accompanying order information will be accepted for returns.

Instructions

1. Please contact our customer service team for all return enquiries.
2. If using your original shipping box for packaging your return, please remove any shipping labels. Please note the tracking number so you have it for reference to track your return. Please do not use your shoebox as the shipping box when returning footwear.
3. Please allow 14 business days for the receipt and processing of your return. A credit will be issued to the original form of payment. You will receive a confirmation email when your return has been completed.
4. If return form is included in your shipment, please complete the form by indicating the items being returned and the reason for each returned item.

Please note: Shipments must be shipped from inside New Zealand in order to be eligible for the free return shipping. If you do not use the shipping label provided, then mail the package via to the address below via a means that is more accessible to you. The package must be returned using an insured method. We are unable to accept C.O.D deliveries. Please note that FootJoy is not responsible for returns lost in transit to us.

If you have already worn your product OR you have ordered custom MyJoys footwear and would like to talk to our FootJoy experts about fit, comfort, or defects, please call our Customer Service Team at 0800 787 006.

We are sorry but we do not have an exchange policy at this time. We ask that you purchase the new item and return the unwanted item. You may return a product within 30 days of original purchase date. Please see our Return Policy above.

MyJoys are made just for you. All sales of custom products are final, customized products may not be returned. If you purchased a customized product online and you would like to talk to our FootJoy experts about fit, comfort, defects, or it was damaged during shipping, please contact our customer service team at 0800 787 006.